Eyecon supports most common video formats including MP4, AVI, MOV, and WMV. For best results, we recommend using MP4 format with H.264 encoding at 1080p resolution or higher.

Processing time depends on video length and quality as well as the current system load caused by other users. Typically, a short video takes less than an hour to process. You'll receive a notification when your assessment is complete.

For optimal results, follow these guidelines:

Teams allow you to organize users and conveyor belts. Each team has its own balance and set of conveyor belts. Team admins can manage team members, add or remove conveyor belts, and view assessment history. Regular members can view belts and assessments but cannot make changes.

Each team has a balance that is used to pay for video assessments. Each assessment consumes scans based on video length and quality. Team admins can view the current balance and request top-ups as needed. You'll be notified when your balance is running low.

Yes. All videos and assessment data are encrypted during in transit. Your data is only accessible to members of your team and is never shared with third parties. We comply with industry-standard security practices and data protection regulations.

Yes! We recommend scheduling assessments based on your belt's operating conditions. For high-wear environments, weekly assessments are recommended. For normal conditions, monthly assessments are typically sufficient. Contact your team admin to set up automated assessment schedules.

If you can't find the answer you're looking for, please contact your team administrator or reach out to our support team. We're here to help you get the most out of Eyecon.